Behind The Scenes With Tracey LaTulippe

In this series of posts, we introduce people who help with operations at AA Munro Insurance. Though you may not be in contact with them on a daily basis, they are key to running various departments and delivering lots of services. You may have only spoken to some on the phone so this is an opportunity to put a face to a name.   

We start with Tracey LaTulippe from our Training Department! Tracey has been with AA Munro since 2001… Here’s Tracey!

INTERVIEWER

Have you always been a trainer with AA Munro? 

LATULIPPE

No, I worked in processing, and accounting as well, which led to the training opportunity. Those positions gave me good insight behind the scenes and helped me identify what we can do on the front line to streamline things (and vice versa).

INTERVIEWER

Have there been any challenges in your position as trainer? 

LATULIPPE

Challenges… Finding a platform for training that is suitable for the individual’s style of learning. Finding content to enhance personal and professional development that everyone can benefit from. Lobbying for participation in sessions and tracking training.

INTERVIEWER

What do you see as positives over the years? 

LATULIPPE

The engagement of our teams and getting to know our team members. Watching teammates succeed is a very rewarding and positive experience. Seeing how everyone works together for the betterment of the customer and our organization.

INTERVIEWER

How do you feel the company has evolved since you’ve been here?

LATULIPPE

Wow, we’ve grown so much! The involvement of everyone in the organization has changed significantly over the years. People taking ownership of their roles, developing their knowledge more and more and having a genuine concern for each other and their customers. Our culture can be a bit overwhelming for new folks. I remember when I first started, thinking to myself “are these guys for real?” Being included in decision making and allowed to express our concerns, the opportunities for personal growth, sharing innovative ideas, and the amount of support from everyone—these are not things most newcomers are accustomed to and it can sometimes take some time to adjust. 

I think we have reached a point now that most people understand our culture and are there to help others new to the company feel comfortable to ask questions and not be afraid to make a mistake for fear of losing their job.

INTERVIEWER

What travel tips do you have from being on the road for AA Munro?  

LATULIPPE

Visit Cheticamp in the summer or early fall. It’s absolutely beautiful. It’s bitterly cold in the winter!

INTERVIEWER

Favourite place in NS? 

LATULIPPE

That’s a tough one. We live is such a beautiful spot, it’s hard to pick a favourite. Baddeck is a special place though any time of year.

INTERVIEWER

Favourite place you’ve ever travelled on behalf of AA Munro and why?

LATULIPPE

I would have to say the Applied Conference in Nashville was my favourite travel place. It was somewhere I would never have thought of visiting and was very pleasantly surprised at how much I enjoyed it. Those conferences are always great for gathering ideas from other brokers and seeing the industry trends, etc. Doing that in an environment full of music history and amazing talent was pretty neat. 

Who doesn’t love great music, even if it happens to be country!