Author Archives: Angus - Page 2
Pandemic Playdate
We shared a few words as the kids began to surge against the social distance. I felt my voice about to crack.
Insurance Enters A New Phase
Companies are learning that the behavioural information they collect while delivering products and services can be worth as much as—or more than—the products and services themselves.
What’s Charlie The Conflict Counsellor All About?
Last year we introduced Charlie the Conflict Counsellor at AA Munro Insurance. Some of our teams have other names for this blue and gold duck: Howard, Mr. Quackers, Duck Norris.
Embracing Uncertain Relationships in a Time of Transformation
The insurance industry is digitizing rapidly. With so many start ups and corporate venture plays, it can be hard to know who to trust.
Why Are Insurers Investing In AI?
Data coming in volumes we’ve never seen before from cheap sensors can be processed by AI to provide realtime risk assessment, pricing and adjusting.
How Does Customer Engagement Work In Insurance?
A lot of recent customer engagement efforts through newsletters or smartphone apps have fallen flat. People don’t want to deal with insurance issues day-to-day.
Little Giants Light The Way
Here are four kids making a difference in Cape Breton. Each was nominated by a parent or guardian who told us a little about how these kids have helped others.
What Megatrend Will Transform Insurance In 2020?
New kinds of data at new volumes will shake up the insurance industry in 2020 and beyond. The good news is that our industry has always included a lot of data.